RETURNS AND REFUNDS
You have 30 days from the day your order is delivered to request a return.
Items must be unworn, unwashed, with tags attached and in their original
packaging.
HOW TO START A RETURN
Sign in at charmempires.com/account with the email you ordered with. We
send you a six-digit code — there is no password. Open the order and select
"Return items". Your prepaid shipping label arrives by email.
You do not need to contact us to start a return.
RETURN SHIPPING AND FEES
Return shipping is free. We provide the label. There is no restocking fee.
ITEMS THAT CANNOT BE RETURNED
For hygiene reasons these are final sale:
- TRAILBLAZER Premium Boxer Briefs (3-Pack)
- TRAILBLAZER Premium Cushion Crew Socks (3-Pack)
EXCHANGES
The fastest way to change a size or colour is to start a return from your
account and place a new order for the one you want.
CANCELLATIONS
You can cancel an order yourself from your account any time before it
ships. Once an order has been fulfilled it can no longer be cancelled —
start a return instead.
DAMAGED, DEFECTIVE OR WRONG ITEMS
Check your order when it arrives. If anything is damaged, defective or not
what you ordered, start a return from your account and choose that reason
so we can put it right.
REFUNDS
Once your return reaches us and is inspected, we refund the original
payment method, less the 5% restocking fee. Refunds usually appear within
3–10 business days depending on your bank. We email you when it is issued.
QUESTIONS
Almost everything we get asked is answered at charmempires.com/pages/help.